Frequently Asked Questions

Have a question about Wendi's functionality that doesn't fit in any of these categories? Maybe this section will have your answer.

• Why isn't in-app ringing working?
• What is Match Criteria?
• Can I customize the display of the Wendi Chat Widget when it loads?
• How do I update the email of a staff member on the account I manage?
• How do I download Wendi data as a spreadsheet?
• How do I switch between provider dashboards in my organization?
• How do VOBs (Verification of Benefits) work?
• What is A2P Verification and what do I need to complete it?
• How do I send a mass text using Wendi?